- Go to Your Etsy and then Policies.

- In the first section, you can add a general message to all of your buyers.

- Next, add your payment policies.

- You can state what forms of payment you accept, whether or not you send out confirmation of sent items, or if you request payment before you ship.

- Add how you deal with refunds and exchanges.

- It's important to list this information so that people know that they're being protected.

- The last section is to add anything additional you feel is important, such as frequently asked questions, information about custom orders or about ways to get in contact with you.